Anonymous
map-marker Mumbai, Maharashtra

For enquiries

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No call received I wanted to enquire is veg non veg prepared seperately Highly disappointed please improve
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Corbett Vai

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Verified Buyer
| map-marker Mumbai, Maharashtra

Very bad delivery service and cancellation without intimation

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I placed an order on 14 Jan 2024 at around 10;15 an for an order delivery to my mother's house at Vakola Santacruz East for a Dum Gosht Mutton Biryani and another at my Mahim Residence but the delivery to Vakola was cancelled without intimation and on reordering with a higher price the same issue of the order getting cancelled without intimation leaving my old Mother Hungry.
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User's recommendation: Please keep the app active and don't place multiple orders and don't depend on the app's customer service not

Sime M Bxg

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Verified Reviewer
| map-marker Pune, Maharashtra

Complaint rgiving used foods egarding ordered biryani

Behrouz Biryani - Complaint rgiving used foods egarding ordered biryani
Behrouz Biryani - Complaint rgiving used foods egarding ordered biryani - Image 2
Ordered biryani was already used ,can't tolerate in corona virus situations. It occurred frequently at salukhe vihar center. It's too disgusting, embrassed situations. Look into this,please.
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Loss:
$362

Preferred solution: Full refund

Geddy Ovq

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Verified Buyer
| map-marker Bengaluru, Karnataka

Need to talk urgently for order

Behrouz Biryani - Need to talk urgently for order
Behrouz Biryani - Need to talk urgently for order - Image 2
Behrouz Biryani - Need to talk urgently for order - Image 3
Behrouz Biryani - Need to talk urgently for order - Image 4
Hi, This is to inform you that I have received a biryani package with two stains of hair in it. I could eat it had a very bad experience. Order= 20352**** Order CRN= 331562****8243 Bill = #221(KOT 1 of 1) So, for the required information I'm attaching pictures.
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Anonymous

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Verified Buyer
| map-marker Mumbai, Maharashtra

Complaint regarding ordered biryani

Behrouz Biryani - Complaint regarding ordered biryani
Behrouz Biryani - Complaint regarding ordered biryani - Image 2
The Mutton dum biryani ordered for4 persons was very bad.The rice used was broken and had lumps of white rice. Mutton though not stale was tasteless. I think your supplier from Borivali west IC Colony is the culprit. Don't you have any checks on your suppliers.thinkt
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User's recommendation: Think twice if your order is coming from IC Colony Borivali west.

Yusufi K

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Verified Reviewer
| map-marker Ahmedabad, Gujarat

Want refund

Behrouz Biryani - Want refund
Buttermilk is missing money has added to bill want refund and the parcel was also not packed properly
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Sime M Bxg

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Verified Reviewer
| map-marker Pune, Maharashtra

Delivered used meal ,it's too disgusting ,it was less than half many times. Behrooz could did this,it's surprising and shameful. regarding ordered biryani

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Not First of all,it's my own suggestion that your delivery, kitchen ,dispatch section should heck where is it exactly leaking,thefts are occurred. As everything,some part of meal was missing,nonveg pieces were absent,meal was disturbed just like it was eaten by someone. Your packing box way should change
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Loss:
$2500

Preferred solution: Full refund

User's recommendation: Not at all

Ankit Vya
map-marker New Delhi, National Capital Territory Of Delhi

Pathetic customer care

They send half quantity unlike to the promise. The customer care agents are untrained. They waste your time & speak worse than robots. I received half the order. I was on phone for around 30 mins with one rep who promised to get another order in place of the previous order (which was open & empty). I call up another day with the ref number, Sohail, rep from their pathetic department puts me on hold & after 10 minutes & taking all the details says they cant send as it is out of their delivery zone. Never ordering again from them.
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User's recommendation: Avoid

Kaleem K Azh

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Verified Buyer
| map-marker Hyderabad, Telangana

Need to talk urgently for order

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Behrouz Biryani - Need to talk urgently for order
Behrouz Biryani - Need to talk urgently for order - Image 2
Mehndipatnam branch behrouz biryani employees are worst don't know how to behave. Location is beside to Meena hospital.
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Loss:
$1140

Preferred solution: Apology

User's recommendation: Worst behavior of behrouz biryani employee

Vivek K Sxg
map-marker Muzaffarpur, Bihar

I want franchise in Patna

VPlease share details of Person who is handing franchise business. I want to have franchise of your firm in Bhagalpur
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User's recommendation: Vivek kumar

Vaishali J Xmv

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Verified Reviewer

Poor quality food

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Behrouz Biryani - Poor quality food
I ordered one paneer biryani from Zomato .as per this I suppose to get more paneer bt I get carrot more than that.and that carrot also uncooked and big size.also salan and papsi r missing.with that.
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Loss:
$312

Preferred solution: Full refund

CHANDRIMA S Dqn

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Verified Reviewer

Wrong Order sent

I ordered a mutton biryani(Dum Ghost- Mutton Biryani Serves for 1) from behrouz through zomato app but I got veg biryani instead. Very disappointed by the service. Please look into this.
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Preferred solution: Full refund

Delissa Dcz

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Verified Reviewer
| map-marker Patna, Bihar

Very disappointed with my last order. The patna outlet was not served any flesh pieces in dum gosht biryani. I ordered a dum gosht biryani but only served rice with spices. Horrible experience.

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I ordered a dum gosht mutton biryani before few days from kankarbagh patna outler, they only served rice without any pieces of mutton. Horribe
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Pros:
  • Tasteless
Cons:
  • Only rice served

Preferred solution: Full refund

Nikita N Ntt

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Found unwanted item in the food

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Behrouz Biryani - Found unwanted item in the food
Behrouz Biryani - Found unwanted item in the food - Image 2
There was a piece of hair in the food which is very unhygienic to eat.And even the food was cold and was not as per the standards of behrouz.I was not able to upload the photo of the food in the app that's why I mailed them about the query but the support team is also not paying attention to it.This is totally a worst service from behrouz.please resolve my issue fast.
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Loss:
$713
Pros:
  • Eaten their food earlier
Cons:
  • Food quality was very bad
  • Customer service is the worst compared to any other company

Preferred solution: Full refund

User's recommendation: Please never waste your money by ordering biryani from behrouz. It provides the worst service to their customers.

Sangram P Jsc

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Verified Buyer
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Verified Reviewer
| map-marker Pune, Maharashtra

Very poor quality of biryani delivered

Behrouz Biryani - Very poor quality of biryani delivered
Behrouz Biryani - Very poor quality of biryani delivered - Image 2
I had ordered mutton and chicken biryani. Both were highly overspiced and there was hardly any mutton and very little chicken.
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Cons:
  • It is turning into cheap masala rice company

Preferred solution: Deliver product or service ordered

User's recommendation: Behrouz may be going the cheap route sacrificing quality. Bye bye Behrouz

Saji

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Verified Reviewer
| map-marker New Delhi, National Capital Territory Of Delhi

Poor quality and expired food delivered

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Behrouz Biryani - Poor quality and expired food delivered
Behrouz Biryani - Poor quality and expired food delivered - Image 2
I have ordered chicken biriyani. I have found instead of chicken pieces, there is chicken paste due to expired chicken. Not even looks like biriyani. Overcooked rice and chicken paste. Luckily, I didn't even taste or eat it. I would have been in the hospital for food poison, otherwise.
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Preferred solution: Including full refund, I would like to know what action the company has taken for this. I want a complaint ID and am interested to do a follow-up.

User's recommendation: Don't Order . Or Order at your own risk

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